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News

IONAH – ONLINE BOOKING GUIDE

January 30, 2017

For your convenience when purchasing online ticket on our website www.ionah.vn,
Ionah present to you the following basic guidelines:

Step 1: Go to http://ionah.vn/booking

Step 2: Select the date (the current schedule is the Tuesday, Thursday, Saturday every week)

Step 3: Show time selection (Fixed time frame of 20:00)

Step 4: Choose the type of ticket and the number of tickets you want to buy.

You can choose to buy the combo Family Package (04 tickets) or Friends (06 tickets) to enjoy the preferential price.

Please follow the stage diagram below for location of Gold and Silver tickets.

Gold class Ticket: Yellow Chair

Silver class tickets: Silver chair

Step 5: Click “Continue” and complete the online payment process.

Once the ticket process is completed, confirmation will be sent to your email address and telephone number.

Please note, in case you have paid but have not received email from Ionah, it is possible that confirmation email has been sent to the spam (Spam). Please check your Spam folder

If you need any assistance or met with any problem, please call 024 3664 6969 for the further instructions.

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TERMS AND CONDITIONS

By accessing this part of the website, you agree to the terms and conditions of the online payment of Ionah. These terms and conditions are subject to change without notice and you must comply with the terms displayed on the website from the time of reading.
Please read the terms below before proceeding online.

Audiences

The online payment service is only available to viewers who purchase concert tickets at www.ionah.vn. Ionah is only suitable for audiences of three (03) and older, children under 12 years of age should be accompanied by an adult.

Refund Policy / Ticket Exchange

Currently, the show does not apply cancellation policies, refunds, ticket exchanges or ticket information changes that have been successfully paid online. Therefore, please carefully check the details of the show prior to the online payment.

Confirm the payment online

After the completion of online payment, within 15 minutes, the show will send an email and a message to the address you provided to confirm the details of the reservation code, time slot , name of the recipient, time of receipt.

In case of not receiving email or confirmation message, you should send us an email at info@ionah.vn within 30 minutes from the time of successful online payment. This will be the basis for verification in the event of a complaint. We are not responsible in case the customer entered the wrong email address and the phone number does not receive the ticket code.

An email confirming your ticket information may go into your spam mail, please check carefully before contacting us.

Credit / debit card usage

If you find that your card is fraudulently used to buy tickets on this website, please contact your bank and Star Galaxy Company (as per below) to be processed according to regulations.

Information security policy

  • Purpose and scope of information collection

Personal information includes: Your full name, telephone number, email address that we have obtained during the transaction is used only for the following purposes:

– Sending confirmation of purchase.

– Supporting and answering questions (if any).

– Update the latest information about the show (if any).

  • Other information use

We commit to use your information only for the purposes stated and will not disclose such information to any third party without your written consent. However, we are entitled to provide your personal information in case of request from the competent State authorities.

Contact information

In case of any questions about the online payment process, please contact us according to the information below:

Star Galaxy Theater and Convention

– Address: Star Galaxy Theater, 87 Lang Ha, Thanh Cong, Ba Dinh, Hanoi

– Phone: (+84) 24 3664 6969

– Email: info@ionah.vn